This place should be called 'The Foggy Don't'
I worked in the restaurant industry for nearly 10 years so I understand things happen. It's the way those situations are handled that will entail whether the guest returns or not. I for one have lost my local watering hole. Thank god there are more than enough around!
Here is a top line summary of my experience.
It took nearly 20 minutes for the waitress to take our drink order. The appetizer was cold. Our main dish had hair in it. And after politely requesting to speak to a manager three times, we were denied and were told that they would comp the food.
After such a bad experience you would think they would also cover the one glass of wine and pint of beer but nope! They left us with a $12 bill for the drinks, empty stomachs, and bad story to share.