I've had such a great experience with this company and it's only been a couple weeks. The process to set things up was quick and simple. My dog walker Michelle is the best! Always gives nice updates after her visit and my dogs genuinely seem happier when I get home from work now. Also the online app is so easy to book and cancel if needed. And anytime I email them I literally get a response within 30 minutes to an hour! My only regret is not trying this sooner.