The used van Cruickshank sold us only 1 1/2 years ago turns out to be a LEMON : ( We bought a warranty with $100 deductible but almost nothing was covered by it. The CD player jammed & at first they said it was covered by the warranty, and my daughter agreed to help out her pensioner Dad by paying his $100 deductible for him. But then when they came in to get the CD player serviced, they said no it wasn't covered, that they'd made a "mistake" on the service order & we'd have to pay to replace the whole unit, the radio too at $400. Before we could scrape together the funds for the CD/radio player combo, the air intake manifold went, stalling the car, and the shocks went completely as well. They wouldn't even give us a trade in value till we paid for the intake manifold to be replaced. Now they're keeping my husband waiting for days until they condescend to tell him whether they'll refinance him for another car. He still has 4 years to pay on the LEMON which he's having to drive on *no shocks* cause he can't afford to fix them on top of the intake manifold replacement. Thanks a lot, Cruickshank Ford, we feel like chumps. What a way to treat a decades long loyal Ford customer who's now struggling along on a small pension.