I'd like to give them about 3.5 stars for concept and variety of options available. The quality of food is kind of mediocre. The pizza does not reheat well if you have any left. I'm not impressed with the quality of the mozzarella (I'm assuming the fresh mozz is better).
The reason for the two stars is the service has gone severely downhill over the last few months. Its usually hit and miss here anyway but this last time it was just all around pretty bad.
We get there over an hour before close and they have the toppings table 2/3 dismantled for cleaning. We have to wait for them to finish cleaning before they make our order. Then, there was something off about the artichokes. The black tea was conspicuously absent and I finally asked about it. They guy goes "oh, I think we must be out of it, do you want me to brew some? (He clearly DID NOT want to do this). The other two tea flavors are not my favorites, but I did try them and they smelled funky. They shortly came and took away another of the teas. People were still coming in and they've got 1/3 of their staff doing just pre-closing stuff. I get wanting to get out of their faster, but over an hour before you close you shouldn't be neglecting and/or inconveniencing your customers.
Think this will be our last visit here.