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| - *NOTE: If I could rate this place with ZERO stars, that would be the rating!
This is a late review for our ride we took in the middle of February 2012. But better late than never so here it goes.
My husband and I bought the 2 hour Groupon special hoping for a great ride. They took us for a "ride" alright... First of all, we called way in advance to make reservations for our horseback ride. We were given a specific time to meet at their so called "ranch" and was even cautioned to be there at least 15 minutes prior to our scheduled ride time. So as instructed, we showed up 15 minutes early for our ride only to find a desolate looking property with a picnic table and portapotty in the middle of nowhere with no staff to be found. The hubby and I were initially confused and thought we might be in the wrong place as we did not see anything that resembled a ranch or a place that even had horses. So I called the number that they was provided to me at the time I made the reservations and was told that we were in the right area and to just wait and that someone will be there shortly. 1/2 past our reserved time, a rude young lady shows up and tells us to fill out our forms and to pay the "MANDATORY" gratuity of $20.00 each. Now, I am all for tipping someone when it is deserved, but the last time I checked, a "gratuity" is something whether it be monetary or of other means, was a voluntary thing. If it was a "required" fee, then they should just include this "gratuity" in the actually fees instead of forcing people to tip a certain amount, or to even have to give a tip at all. Where is the incentive of providing good service if you know you will have a guaranteed tip!!? Yah,... there is none! So, after all of that stuff was taken care of, now we had to wait another 1/2 hour before we got mounted on our horses. We sat on our horses for another good 30 minutes or so before embarking on our ride. So for a ride that was supposed to start at 1430, ended up starting at 1630 and ending at around 1800... and yes, if you do the math, you will realize that the so called "2 hour" ride was actually only 1 and 1/2 hours because they claimed that the horses were "getting restless" and could not take anymore and that the sun was going down so we should just head back in. IMHO, if you paid for 2 hours worth of services, I would think that you should get what you paid for. The horses were fine and who's fault was it anyways that the sun was going down!!? Theirs! The staff took too long to start the ride and in turn we as customers got cheated out on! The ride itself was quite pathetic. It took place on asphalt paved roads that went to through a residential area. It there was no scenery as they lead you to believe there is via their website and the staff did not assist with taking pictures of you on their horses with your own personal camera because they wanted you to buy their 1 and only picture that they take of you prior to starting your ride. The horses were a mixed bag of well mannered and spunky. I would not recommend this ride for anyone especially a beginner who has never rode on a horse before. I am an experienced horse rider so fortunately, I am able to control and handle a horse who on occasion, felt like galloping/trotting. This would have been very scary for someones first horse ride. The entire ride was a sham and really the only thing that made this ride exciting and enjoyable was the fact that my horse was a little spunky and decided to speed up a bit. But as I had said earlier, if you were not experienced at horse back riding, then this by all means would not have been a fun thing at all and you'd probably never want to ride a horse again out of fear. The staff was quite inattentive to the riders as there was a elderly male on our tour that was suffering with severe back and leg pain (they allowed him to ride with a cast on his leg). It was quite evident that he was suffering because he was moaning and groaning in pain loudly and basically hanging half way off of his horse trying to find a comfortable position.
I hope this review will serve as a WARNING to all to NOT book any horseback riding tours with this company. There are a few other horseback riding tours in the Red Rock area that provide an awesome time with lovely scenery and then some. You really do get what you pay for, so if something is a little to cheap to believe, it is! Save your money and pay for a legit tour, it will definitely be worth the extra few bucks! NEVER AGAIN!!! TOTAL RIP OFF AND WASTE OF TIME!!!
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