An update to my last post -- After finally reaching management, we were able to get our most recent challenge resolved in VERY satisfactory condition. The staff still had significant problems and we have been assured by management that this situation is now being used as a significant training opportunity and that the employees involved with saying they had done something like return a phone call which they had not have been disciplined accordingly. As a salesperson myself, I understand you can't be perfect all the time. We are happy that the company has acknowledged its' staffing challenges, have taken steps to discipline those that were not representing Shasta well and have bent over backward to make us a happy customer again -- all on a weekend. Thanks Craig for being an awesome representative and caring for your customers.