Dropping my rating from a two star to a one star DISASTER!
I just wrote a review for the Citizens Kitchen & Bar last week. I mentioned that the waiter George was "AMAZING!" I retract my statement. He is unethical and unprofessional. He automatically included an 18% tip in our bill (see my original review) and not tell us about it (he got a 40% or an $80 tip on a $210 total bill). We would have been OK with the 18% tip for a party of 8, but just tell us about it so we wouldn't double tip you!
We just checked our credit card statements, and George DOUBLE CHARGED us when we asked him to split our bills. This means that he charged us 150% for our food and drink bill! UNETHICAL! Here's a summary of this horrible restaurant:
1) We weren't told that Waiter George included an 18% tip on our bill.
2) We added an additional 20% tip, raising his tip to $85+ on a $210 bill.
3) We were charged an additional 50% for our food, bringing our total charge to $300+ on a food tab of $168.
4) To top it off, the food is HORRIBLE here!
AVOID! Shame on the owners and wait staff of Citizens Kitchen & Bar! We're working with the credit card companies to resolve this mess!
Food Grade: D+
Service Grade: F
Worth the Money Grade: F
Overall Impression Grade: F!