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  • It's very rare that I walk into a place and feel disregarded because of my looks or the way I am dressed however, this last Sunday in Sephora made it perfectly clear that is why I failed to get help. My husband & I ran out to do an errand and I was in leggings, a sweatshirt, and had no makeup on, which I was perfectly comfortable. I decided to stop into Sephora to get more eyeliner & was completely ignored. There were 4 sales associates working (which I don't know why they need that many associates for a Sephora inside JC Penney but I digress...) who were so busy socializing with one another that they couldn't be bothered. Unless of course someone who was dressed for club and looked like they used every product in the store came in. That happened 3 times... 3 times other customers walked into this tiny Sephora & were greeted & offered assistance, two of which was while I was standing there trying to get someone's attention. All of these ladies were dressed up with their makeup flawless. I even walked up to the associates at different points and was ignored. Not only did this happen to me, I watched it happen to a middle aged women who clearly needed assistance because she couldn't find what she wanted. I believe she walked out because no one could bother to help her either. Finally I had to interrupt. And when I did receive help, the woman (who continued to call me babe, wtf is that?!) didn't have much desire to assist. I told her what I wanted & she offered me a product that was the exact opposite & said "you can look through those colors" when I told her I wasn't interested she offered a product but then followed up with "but we don't carry that" to which I replied "how about a product you actually carry since I'm here to make a purchase." At last she showed me the Sephora brand eye liner, and made a comment about how low the price was... I'm not entirely sure what she was insinuating but I can extrapolate a few ideas based on how I was treated & her lack of enthusiasm to help me find something. Which by the way, I was originally there to buy Smashbox, not exactly your Wet n Wild priced product. Hey ladies, you work inside a JC Penney, get off your high horse & provide customer service to everyone equally. And stop calling me babe.
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