LUSH products are second-to-none. I adore he products and I was thrilled when a LUSH store came to Las Vegas. I was introduced to LUSH whilst living near Bath, England and, upon returning to the USA (prior to the arrival of this store, anyway) I had been stuck buying products online. I was over the moon when I learned that this store was opening. I have been a loyal customer of this shop, ever since.
The only negative aspect is the hard-sell aspect of this shop, in particular. When I am visiting my local LUSH shop - every, single customer service rep asks me (multiple times) if I need help. It is hard to enjoy my shopping experience when I can't hear myself think.
I am a fan of excellent customer service - but a little goes a long way. I could do with less "in your face" assistance . . . so I removed a star for the hard-sell approach I *always* receive when shopping in this store.