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| - 2ND UPDATE - MARCH 2018:
WHY does my wife keep ordering from this place? Two nights ago they screwed up once again. Wings and fries is our go-to order. We always order the fries "extra crispy" because they are really great that way. When they're not crispy, they are average at best. It is always a 50-50 bet whether anybody actually makes them extra crispy when we ask for it. I was there to pick up our order... my brain said, "check the fries to see if they were made crispy". My patience said, "no, don't: you're tired, you're not going to want to wait around for them to do it right." Sure enough, I got home and the fries were not done extra crispy. UNCLE SAM'S, THE CRISPY FRIES IS WHAT KEEPS US COMING BACK AND LITERALLY HALF THE TIME YOUR PEOPLE SCREW IT UP.
Then there's the wings. Two orders of wings, BBQ and Mild flavors. Both undercooked. The "Mild" wings, you could have fed them to a baby. No kick whatsoever. That reminds me, the wings are wildly inconsistent. Sometimes they are wet; sometimes they are dry. Sometimes the wings are plump and meaty. Sometimes they are neither. Even the celery and carrot slices that nobody ever eats, they were limp and inedible.
I've laid down the law: WE ARE DONE DONE DONE WITH UNCLE SAM'S. I will gladly drive the extra distance to Oregano's: their wings are much better and they are consistently good. Also, I feel better about patronizing a business that doesn't treat its employees like crap, like the owner of this place does.
UPDATE 2-March 2016: Downgraded from 3 to 2 stars. The service is even worse than usual. To-go orders regularly screwed up. The food is so-so. The pizza is good but it's greasy and hilariously overpriced. We would always order wings and the quality varies greatly. About 1/4 to 1/3 of the time they are plump. The rest of the time they are scrawny. Yet more evidence of the owner cutting corners. Sometimes they come out drenched in sauce; sometimes they are dry with barely any sauce. The wings at Oregano's are so, so much better.
Phoenix PD and DPS used to be seen here all the time, now you will never see them here, ever. Must be something to do with the owner's well-publicized bust for using illegal labor. Everyone I talk to has noticed the drop-off in parking lot traffic; it's seldom as crowded as it used to be.
The owner is also not someone who should be supported by the neighborhood, as he has chosen to put some really sleazy businesses in the nasty strip mall he owns behind the restaurant.
We kicked our Uncle Sam's habit (it used to be our go-to place when we didn't want to cook) and haven't looked back. Go down to Tatum and Shea and try Corleone's for pizza and subs. Better food, better prices.
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UPDATE: Uncle Sam's seems to have their act together again. Unfortunate that the owner chooses to make this neighborhood seedy by leasing space to a pawn shop and a head shop. I've observed him or his kid driving like an arrogant jerk, too. If my business' name was plastered all over my car, I'd be sure to be a courteous driver.
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Newly re-opened after Sheriff Joe's raid, the 32nd St. Uncle Sam's is still trying to get its act together. Been here twice since the re-opening. Food service is rather slow. Both times the waitress did not pay enough attention to our table. On the second visit, our waitress was obsessed with cleaning and straightening the empty tables and practically ignored us once the food was delivered. She also forgot our drink order, we sat for 10 minutes until getting our beverages.
The wings come out VERY dry. We will remember to ask for them wet next time, this never used to be a problem.
I would advise you to wait until next month (it's August 2013 right now) until the staff and kitchen is back in its old groove.
This leads me into another topic, what bothers me more than these failures is the owner's very obvious tightfistedness. Use a coupon from the mailer? It better total at least $25.00 to the penny or you won't get your $5 off. Even if you mention at the start that you have the "$25/$5 off with two drinks" coupon, the waitresses will not tell you if you hit the $25 when you make your order unless you ask them to, and I don't trust them to do the math anyway. What's worse, none of the staff nor the manager has the latitude to honor the coupon if you fall a little short. One time we were denied use of the coupon because our order had totaled $24.95. A FREAKING NICKEL SHORT. We talked to the manager and it was very apparent it was not his call to make and that he would have gotten in trouble for cutting us a break.
On our first visit to the re-opened Uncle Sam's, the service was so painfully slow they should have - any good restaurant would have - comped us something. The drinks, the fries, something. Nope. That will never happen here.
Uncle Sam's we like your food but we're getting a little tired of making excuses for your shortcomings.
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