The stylist I used did something totally different than what I wanted. It wasn't even slightly reminiscent of the style I requested. I also know from experience that the requested style/cut was not an unreasonable or unreachable option for my hair....but this was purely a case of the stylist either being incapable of performing the task or just deciding to do what they want. Either way, I was left with the most basic of hair. Although I was more than a repeat customer, I have found ETCH to be inconsistent and over priced for the value received. Which is fine, like I said...if you want basic hair.