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  • This was my first time staying at the Cosmopolitan being I live in Las Vegas, though I visit the casino quite often for drinks and food. I booked a wraparound terrace suite with fountain view for my girlfriend and I on Valentines Day, it being her birthday as well. I booked the room a few weeks in advance to avoid occupancy issues and hoped that would give me a better room location. Seeing the room online, I wanted to visit it in person before my stay which was very easy to do thanks to the concierge department. I went to visit the room about a week before my stay and it was fabulous, great view, very spacious, beautiful bathroom. The room I visited was on the 36th floor. On the day of check in I called about an early check in and they said you can come check in but it doesn't guarantee an early check in because it was a premium room, so I went and checked in early hoping the best. They ended up texting me that my room was ready at 2pm, saying my room number and floor. The room they gave me was on the 19th floor, which was not what I was expecting. So I called and they said it was because of room occupancy and they only can guarantee the room, not the floor it's on. That was okay but I wanted it to be a great view as well as a great room so when I arrived at the hotel I went and talked to the hotel check in service and they were able to put me on the 28th floor which was better. When I got to the room it was all like the one I had visited besides two things: the ashtray on the balcony wasn't emptied from the guests before which is not that big of deal but I don't smoke and thought it was a little gross and it should've been emptied, and the pillows for the couches on the balcony were laying on the floor. I was okay with these but getting woken up at 3am by construction or work trucks on the street was not okay. I wanted to leave the balcony doors open for the nice weather outside and I did so, only to be woken up later that night. I'm not sure if being on a higher floor or not would have changed that but I know it would've been worse if I was still on the 19th floor. Besides these few things our stay was very good, and the room was fantastic.
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