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  • Hi am Jeffrey Rosenblum yesterday we were arrived at Tuscany hotel to check in for an enjoyable weekend for Super Bowl Sunday and check-in was a very bad experience. At check-in we were told that there would be a 100.00 per night charge on the debit per night that would be $200 dollar charge until checkout on top of the room rate. We used the debit card and I know at hotels charge a $100 one time fee deposit that will be returned upon checkout we were told charge. At that point we asked to the check check-in manager and there was myself and my friend Greg he was talking to the manager and the manager and she was looking at me her eyes were not on Greg that made us feel inferior. She told us that there was nothing that she had the power to do to make us happy so we did not stay we went to the flamingo and we got our rooms comped at flamingo because we told them what went on at Tuscany and we did not know what to do that was through players club.I spoke to the director from Tuscany this morning and her name is Tara I don't know her last name is. They still charged us $92 and we didn't even stay at the hotel that is what I am upset about customer service it was very bad. I work at Walt Disney Company a we treat people with respect and that is how I like to be treated and everyone should be treated. I have never dealt with an incompetent director and manager in Las Vegas hotel that doesn't have the courtesy to even keep eye contact with the person that they're speaking with. And I never complain very rearly .
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