COX and their so called cutting edge technology with CONTOUR SU*KS....I have spend HOURS trying to keep the remote working with the box and so has many of my friends and family...I returned the JUNK box to Cox. Each night no less than 1/2 hour on phone with tech support , ***IS NOT WORTH IT**** I heard there may be a class action with Cox because of fraudulent claims that this company makes about the JUNK Contour DVR. Please let me know if you are having issues with Contour as well.