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  • The customer service at this Starbucks location is the worst I have ever encountered! I stopped there on 10/7/17 and placed my order. I was not aware that they couldn't scan the app on the phone. The girl that took my order asked me to read off my code. I didn't understand what she meant. She explained that they don't scan barcodes, so I gave her my phone. She had an attitude because I gave her my phone instead of reading it to her? Then she proceeded to tell me that there wasn't any money on the card. I informed her I was going to give her the money for it. She took the money and said that they don't load cards. She took my receipt and put it to the side and proceeded to take the next order. I was a bit surprised that she didn't offer me my receipt, so I asked if I can have one to show for my expenses. Again, she had an attitude and handed me that same receipt that she put to the side. My friend was on the other end waiting for the coffee. When she got it, she asked the girl on that end to please stir the drink, as that's how we ordered it. She stirred it and gave it back. My friend told her thank you and she said nothing. My friend told her "I said thank you" and the girl just looked at her with an attitude as well. Listen, I do understand that sometimes it may get busy, but there is no reason to be rude to anyone. You are in customer service, and customers are the reason why your business is successful or not. The coffee and establishment was fine.... but you may want to look into your staffing or retrain on customer service. Surprisingly, this is the FIRST Starbucks that I have ever been to and approached this, and I have been to many as I travel.
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