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  • I contacted Rick at Kutting Edge after getting his name as a referral from another trusted landscaper who doesn't work in the area. I first sent Rick an email asking for an estimate for my home and also offering to set him up as a vendor for our property management office. After a week with no response, I called his line and finally spoke to Rick. He told me that he was interested, and that he would come by the next day for an estimate. I finally heard from him at about 2pm and he indicated that he was "really busy" and would text me when he was on his way. 5:30pm rolls around and he finally texts that he was on his way. I had just about written him off as I was on my way out the door. However, I waited for him and he provided what I felt was a very fair price for the work I asked him to do. He at that time said he couldn't get to it for about a week because he was going out of town. We set it up for the following Tuesday and at that time, I decided to go ahead and do a small amount of the work myself as we were having company that weekend. When I adjusted the work that needed to be done, he said that it would still be his "minimum" charge of $150 to come out and do less than half of the work that originally was bid for $200. At that time, I told him that I was hoping for less, but it is what it is. We continued the plan for him to come on Tuesday. Monday night he texts a reminder that he is coming the next day. When asked for a time frame, he says 8-10am. At 10:06, after we had been waiting for him, he sends me a text saying it would be "sometime that day" since he had another job take longer. Fine...whatever...Then at 1:45pm, I get a text that reads "Hey...I'm sorry man. I can't do business like this. I have a full crew, tons of overhead, slammed to the hilt...I think you need to find another company to help you out". Keep in mind...never did we argue about the price...never did I push back on his consistent delays. He chose at that point (4 hours after the promised time of arrival) to CANCEL an appointment for a PAYING customer. I would absolutely NOT recommend Kutting Edge and will be telling everyone that I can about this experience.
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