Chick-fil-a is the only fast food restaurant I like. It's been an easy staple when family from out of town visit because it's quick to pick up a tray that will feed multiple people for days, and the nuggets are always good. At this location, I was admonished by the cashier and manager behind him for not calling in 12 hours ahead and instead ordering this at the counter. Really? All those family get togethers in varying states and we've never had a problem. The wait for this type of order is generally 15-20 mins - which is no problem, but why be rude to your customer when you're going to fill the order anyway and it's a fairly typical request? Meh. Later the manager did ask if I was waiting, checked on the order, and offered me a drink. Good service recovery. Because I fundamentally disagree with the organization's intolerance of individual freedoms, I knocked off an extra star for good measure. Maybe that will assuage my guilt for coming here!