Finally got FED UP!!! I Patronized this place consistently for two years with generous tips ....Loved the technician's work but hated the customer service from the front manager. He is EXTREMELY RUDE ESPECIALLY to people of color. He actually told me "nobody wants to do your nails" Needless to say, I haven't been back since. There are too many nail salon options in the Cleveland area to be treated subpar. I found a nail salon in solon that is closer to my house and I LOVE!!!