rev:text
| - The quality of the work was great, but the place itself was extremely unprofessional. To start, they did my tattoo without an actual signature on the waiver. There was a space asking if I had my id checked which I didn't fill out - because nobody checked it. Given that I'm 19, and the minimum age is 18, I should definitely have been asked for ID. In addition, the signature on the waiver stated that someone had gone through the risks with me - which nobody had. I had written a "C" before reading the fine print, then scratched that out which I guess they took as a signature? Regardless of whether that was the case or not - nobody went over risks or any other details of the procedure, or checked my ID.
On top of that, the quote was 220-300 and when I got there I was informed that it would actually cost $420. Having already paid a deposit I was stuck. Either they take my $80 (+ tax) deposit and I get nothing or I pay the extra - but I definitely would not have paid the $420 considering my other quotes from other shops were about the same as my original one here. I don't understand how suddenly it cost so much more before they even started the tattoo.
While the quality of the tattoo itself was good, the place was absolutely awful and I would never return
Edit: I talked to the manager about everything and it just added to the unprofessional and disappointing experience. He had no interest in listening to my perspective on the situation, all he wanted to do was defend his shop. Everything I said was completely disregarded. I felt more attacked than helped - he even described my feelings as "buyers remorse" rather than a legitimate complaint about the price being raised over $100 over the highest end of the estimate originally given. In addition, he said that because I loved my tattoo they had done their job, as though great customer service is not in the job description. I'd prefer to go somewhere that considers keeping their clients happy part of the job. He also tried to make me feel as though I should be happy that the 90 day guarantee and free touchups still applies to me, as though being an unsatisfied customer should impede on their guarantee. The worst experience I could possibly imagine in regard to customer service at this shop.
|