Made family reservations for Christmas dinner. We specifically requested the Pope room since we had been there right after thanksgiving. Reservations were confirmed after lots of run around from the staff. We had originally spoke with Hailey who never returned numerous calls! We arrived on Christmas Eve to the restaurant when we were told the pope room was already reserved for someone else since July! Hailey said that was impossible since they weren't taking reservations at that time! It was obvious Hailey "manager" and staff don't communicate! To add more to the miscommunication, it wasn't going to be a traditional Christmas dinner like we were told before! None of us felt like eating pasta for Christmas. Especially in a room we didn't want! Luckily we were able to get accommodations next door at The Texas Road House! The steak dinners, staff, service, and atmosphere saved Christmas dinner for us! Buca made us feel unwelcome and unimportant! We'll never revisit or recommend! The Texas Roadhouse will be earning lots of our future business! We'll especially be asking for Allie! She provided our family wonderful service! Thank you Texas Road House! Good riddance Buca di beppo!