Total sketchy practice. While the food is good I will only give them one star with their sketchy practice! Basically we had a free coupon for a free roast duck, when the bill came down, everything seemed fine, the receipt said free roast duck as an item and what we didn't realize was that the item said free but there was a price of $42.99.
We manually added the all the items and found out $42.99 was added to the bill total even though it's supposed to be free. When we complained to the server, she was not nice at all, she basically said when you pay with your card at the counter, they will adjust it for you. We asked what if people just pay cash or they do not pay attention to this, you're scamming people like this. She didn't say anything and took the receipt away and when she came back, she crossed out the $42.99 but added a mandatory 13% tips.
How many people actually thought they had a free roast duck but ended up paying for it and not realized? I was shocked but my friend was not because he had seen many bad discussions of their practices on a local Chinese forum. My friend actually held a birthday party here where he had put down deposit for reservation but it never showed up on the bill for the deposit she had already paid.
DO NOT COME HERE!!!!!!! Very sketchy business practice.