I always appreciate when the owners or management of a business takes the time to deal with a customer's complaints in a professional manner, and Nick at Nail Envy did just that. After posting my original review, he contacted me to apologize for the issues that I had on my previous visit and offered to make things right with a complimentary manicure from the technician I prefered.
I took Nick up on his generous offer and scheduled a manicure and basic pedicure with Tina on a recent weekday afternoon. Nick greeted me as soon as I walked in, thanked me for giving them another shot and offered me a beverage. He did all of this with a smile, I truly felt like he appreciated me as a customer.
Once again, Tina was fantastic. I changed my mind about the color I picked for my toenails, she found another polish that was exactly what I wanted. She got my heels feeling baby-butt smooth like I expect after a pedicure.
For my manicure, Tina's attention to detail was impeccable. She shaped my fingernails perfectly, she used a brush and acetone to clean up the polish on my fingers, and even "built" a new thumbnail for me out of acrylic since my natural nail had broken.
I am very pleased with both way Nick at Nail Envy handled my complaints and with the service received from Tina. As long as she is working there, Nail Envy is definitely my new nail spot in town.