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  • My boyfriend and I have been loyal customers for almost a year now. We visit at least twice a month. He loves their galbi, so that's his usual order. I tend to switch between a soup or the spicy pork galbi. The food, along with the sides, is typically good. Service is a hit or miss. If they're busy, they will neglect you for a long time, and the bell buttons on each table are not very helpful. The waitresses tend to panic when they get busy. Regardless, my boyfriend and I have always left tip. Today, service was terrible. We arrived around 8:30pm. Many customers were already finished eating at this point, so it wasn't so busy. Our waitress must have already been in a bad mood because she wasn't very attentive. We never got our drinks refilled. She also wasn't very happy when my boyfriend asked for a fork and extra plate. At around 9:15pm, we asked for extra sides. She said their kitchen closed, even though the restaurant was still open until 10:00pm. Fine. At 9:30pm, a family came in. The same waitress seated them and took their order. We thought the kitchen was closed? Confused, my boyfriend and I decided at this point that we would not leave a generous tip. We left a $2 tip and left. Then the waitress came running after us. She was baffled that we left such a small tip and she strongly believed that she offered us good service tonight. First of all, who runs after customers to ask for more tip? The amount of the tip is based on YOUR service--and although it is highly recommended, it is still the customer's choice. After adding an additional $5 tip, I told her that my boyfriend and I have enjoyed coming to this restaurant, but that we will no longer be coming. And that will be the final tip from us.
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