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| - I hired Right Way Roofing for a complete new roof (shingles) in April 2018. They were punctual and completed the job on time. They even cleaned out my gutters for me. Scheduling did take about a month after the contract was signed despite good communication with the office staff/owner (Lori). Overall, I think they did a good job with the actual installation but it was less than ideal working with the supervisor and feeling duped or brushed off at times.
Before hiring them, I read online about what to ask a roofing company and one of the things that came up was the number of nails per sheet of shingles they use. The minimum number of nails per shingle in Arizona according to the building code and per the shingle manufacturer is four nails but if you use more (up to 6), it is more secure and manufacturer actually will give you a warranty for high wind rating. I asked their salesman Gary how many nails they used and he said they use 5, occasionally 6 nails. However, when I walked my roof after half the new shingles were up, they were only using 4 nails. When I asked the supervisor, John, about this, he argued with me saying that all the other roofing companies are using 4 nails per shingle and that the code only requires 4. I had quotes from other roofing companies that said they use 6 nails so that wasn't even true. He said that their salesman was misinformed and they always use 4. Four nails is indeed the minimum and is likely sufficient for Phoenix but it was something I had specifically asked in writing (I have the email). My mistake was not getting it in the contract. He did not agree to use more than 4 when I called him but after the second half of my roof was on, he did tell me that he started to use 5 nails on the remaining shingles. One of the owners of the business also defended the use of 4 nails when I asked her about it.
Additionally, we had a soft spot on the roof around our AC unit. We had some AC work done in February and two of the companies commented about it and I felt it myself when I walked on it. I told this to Gary (the person who came out to quote) and he said that they would be able to replace the plywood decking in that area. However, when I walked the roof mid-project, I could feel that the section of the roof was still very soft. I called the supervisor and he promised that they had replaced plywood there and that there was nothing wrong. He said that he has been a roofer for some 20 years and he knows what it the roof should feel like. We do have thinner plywood decking on the roof but I could tell that spot was especially soft compared to other spots. I insisted that they check it again. When the workers lifted up the plywood there, they found that the support truss had been cut. It indeed was very weak in that section and needed to be braced. The supervisor just wanted to brush me off saying that he was an expert and could tell it was fine when it really was not at all. After all this, they DID do a good job bracing that section to improve the strength but only after I heavily insisted that they check it again. So that was frustrating to have to argue with them but I am glad they were able to fix it in the end. Afterwards, the owner told me that they do not usually fix trusses so this wouldn't typically be something a roofing company addresses. That's fine and all but if your workers are checking out all of the plywood decking and the decking itself is fine but the roof is still very weak, you should let the homeowner know so they can get someone else to fix it properly it instead of just continuing with the project.
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