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| - Bummer to have to give a sad review, because, I'm usually happy with Nordstrom Rack. Nice employees, good merchandise.
So, to cut the bitterness of bad reviews, we'll start with the upside: 5 stars for the deals. The stores have limited selection compared to the website, but its cool to "try before you buy" so-to-say. And, who doesn't love getting a deal on a find?
Now, the offputting bit: the staff, who were lead by their arrogant manager were rude on top of rude! Between the store and website, I spent $500 today. First, I put the items I was going to buy in the store down on a counter that no one was using so I could complete my online order. Manager Brandon barked at me that I had to get I line. I explained and he persisted, "ma'am, your not listening, to purchase you have to get in line. The line is over there." Duh....and thats where I'll be when I'm done buying online.
Nordstromrack.com is a difficult webite to navigate. I was having trouble inputting a gift card number, so asked for help after getting in line as ordered. Did I get help? No. Was rushed through my in-store purchase with Manager Brandon redirecting my focus by saying, "let's just focus on this...." Like, you're on your own with the website. His staff followed their leader's tone with the rude, curt attitude.
Guess what, Mr. Manager, adults don't like to be chastized or redirected as if they are children or bad puppies. I understand that retail is your chosen gig, and that it's a tough gig....all the more reason for you, especially at the management level, to spread cheer in the store. Even if you can't help, it's 1000% more acceptable to say exactly that. Don't try to change the direction to avoid the task. Seriously bad form.
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