If there were 100 stars, they would be given! I recently purchased a townhouse and was blind to the musty smoke smell left behind from previous owners until I moved in. I was at a complete loss as to what to do until I yelped odor removal and found AZ Odor Removal. I spoke at length with Doug, the owner, and he explained the process of mopping my air ducts/ the Pure Air treatment. With little faith, I made an appointment to have Doug come out because removing the smoke odor so that I could be happy was at least worth a shot. During the Pure Air treatment, I had to leave for 24 hours. Upon my return, I came back to an odor-free townhouse. I told Doug that I wanted to wait a few days post-treatment to know if I believe in the odor truly being removed...here I am a few days later and I can tell you that it worked! I am so much happier coming home and having people over and not being embarrassed by a smell I didn't create. Doug is professional, kind, honest, knowledgeable, and the list goes on. He also did a great job communicating with me at every step of the process while I was gone. Do yourself a favor and call him if there is any odor that needs to be removed.