Hands down, WORST service experience I have had in the last 5 years. The managers in the call center are inept, with a total lack of knowledge of their own product. All that they want to do is argue with you. Had the pleasure of speaking with Jose today, and he did not know what modem I had...what modem they were offering..what service was available. Save yourself the trouble, time, and money and go with a service that has a true interest in quality and service. We will be looking elsewhere for a provider, as this one is JUST terrible. You would think that after 7 YEARS of being a loyal customer, I would at MINIMUM receive respect when I call in about troubleshooting issues and product quality issues. I would RUN from this company, as fast as you can.