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  • I decided to give this restaurant five stars for two reasons. One is simply because they cater to dogs, and I'll give anybody five stars for that. They get a full three-course meal including dessert and the owner and employees seem to genuinely enjoy having them around. The second reason is to help offset the low average rating as I believe this restaurant isn't as bad as it's being represented. I have seen a lot of the low one star reviews and unfortunately I have to agree with much of the content of those reviews however. As many have mentioned, the service has been terrible both times I went. Last time, I was greeted by a rather snobby male waiter who frowned upon me for not having reservations even though I could clearly see that they were not busy. I noticed Annie's comments to those criticisms and noticed she said she took care of it, but those were older reviews and I have been there very recently and had that experience. It took forever to get our orders and they had made significant mistakes but we just decided to let them get away with it since we waited for so long. One mistake worth mentioning is that my fiancĂ© asked the server three times for a side of the marinara sauce so she could dip her bread in it, but by the time it came out, the bread was long gone (removed, not all eaten). While waiting for such a long time in-between meals, nobody came over to refill our drinks or ask us if we would like more wine. We have been there twice and the breadsticks taste dry and bland as if they just warmed them after leaving them out for too long. The rest of the food we ate was nothing special, however I wouldn't say it was one star worthy either. I never hated anything I ate there (maybe 3.8 stars roughly food wise), and my fiancĂ© loves their pasta sauce. Anyway, I briefly met the owner the last time I was there and I love what she is trying to do with this restaurant for dog lovers. I just believe she needs to get her staff under control and set higher expectations for customer service. As for the food, I'm not a restaurant owner and I'm sure it's easier said than done, but I do think this restaurant could use a more "gourmet" experience to complement the name of the restaurant.
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