Poor rating is for phone service. I work on the waterfront and eat at olive and ivy almost every day. And I've never felt the need to complain. However it seems to take almost 10 minutes to put in a phone order anymore. I was left on hold today for 7 minutes before I hung up. I called back only to be asked to hold for another few minutes. I briefly explained I had already been left on hold and I only have so long on my lunch break to eat. I was finally given a person to take my order, and they let me know it was too late to order from the lunch menu. It wouldn't have been, had it not taken so long to get someone to take my order! They stopped serving lunch 10 minutes before I was given someone on the phone. Absolutely ridiculous.