There's bad service and then there's DirecTV.
We ordered service last Friday and got an installation date of yesterday between noon and 4 p.m. (A 4 hour window is ridiculous but fine, we played along.) At 3:50, we received a call from a dispatcher stating that our installation guy was running a few minutes late. At 6 p.m., we called DirecTV only to discover that they had rescheduled our installation to THREE DAYS FROM NOW without asking or even informing us. My husband spent about 30 minutes on the phone with a supervisor who insisted that there was no way they could rectify this (as in coming sooner). If things were this rough just getting started, I shudder to think what an ongoing relationship might have revealed.
We are going back to Dish with our tail between our legs.