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One of the truest tests for any business providing services (whether it's a restaurant, hair or nail salon, or any other establishment) is how it handles its customer service when it is busy. On Thursday, May 22, 2014, Blush Nail Boutique FAILED on many accounts. Maybe it was the timing, but it was one of the the worst nail salon experiences I've had it quite some time. I had a 5:30 p.m. mani/pedi appointment. Apparently appointments are meaningless to this salon. After checking in for my appointment, I was directed to the pedicure chair and instructed to place my feet in. The nail technician then left me sitting there soaking in the pedicure tub for 30 minutes!! The tech came back at 6:00 p.m. and began my pedicure, no explanation, no apology. Seriously?! The pedicure service was average. But, get this...the tech doesn't even finish my pedicure...she leaves me sitting there after polishing my toes with one layer of polish. She then moves on to another waiting customer. No explanation, no nothing. Really??!! A few minutes later, another tech comes over to move me over her manicure station. Wait what?? I have to tell her that the other tech abandoned me and never finished my pedi!! Totally unacceptable. The second tech finishes my pedi and we move to the mani station. Ok. By now, it's 7:00 p.m. and closing time. A third nail tech comes over and rushes through my mani. She never asks me if I want my nails shorter, or what shape I want my nails to be. The mani service was definitely less than average.
This was my first time to this salon. Really negative first impression. The prices are reasonable, but the customer service is poor! The salon was busy, but that is no excuse. There are plenty of other nail salons in the area, so I'm going elsewhere next time!
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