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| - I lived in Charlotte for a few months and joined this gym primarily to take some group fitness classes. It was cheap, and I enjoyed the classes, but the facilities are just OK. I might have been spoiled from my previous gym with personal TVs attached to each cardio machine, but something that really bothered me about this place is that they don't have towels! I found this kind of odd and disgusting since it didn't exactly seem sanitary! I'm not a germaphobe, but watching people lift and then leave sweat marks on equipment didn't exactly motivate me to follow their lead. I'm used to putting a towel down while using machines and then wiping them off afterward. The club does have paper towels and spray cleaner, but people pretty much only use them on the cardio machines. I ended up bringing my own towel, but it was inconvenient and created more dirty laundry for me!
In terms of membership, it was easy to sign up, but it has been a headache to cancel. I moved back to CA for work at the end of January and in order to cancel I had to prove that I was moving more than 30 miles away. Before I moved, I provided them with copies of my employment letter, intent to vacate from my Charlotte apartment, and a copy of my plane ticket. However these documents were apparently not enough to "prove" to them that I was moving out of the area. What's worse is that the girl at the front desk told me it was sufficient, and nobody from Sports & Fitness or ABC Financial (the company that deals with all their billing) contacted me to let me know.
So after not getting a cancellation confirmation, I called them in February to only find out that those documents were not valid. I had to fax over a copy of my bank statement showing my address change. I finally got a letter from ABC last week saying that they will cancel my membership, but it will not go into effect until the end of March. I tried calling ABC, reasoning that I sent in my intent to cancel in January, and with their 30 day cancellation notice policy I should only have to pay for February because it was THEIR communication failure. Nonetheless they refused to budge and were completely unhelpful, even after speaking to a manager. Seriously poor customer service! They claim they sent me an email notifying me that I needed to submit another form of proof, but I checked my trash, spam, inbox, everywhere and there's nothing! I even asked the supervisor if she could forward the original email to prove to me that they sent it and she said that was not possible! So now I have no choice but to pay for 2 months of gym membership while I'm thousands of miles away.
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