I stayed 5 days during the ConExpo show and on the 3rd night, the fire alarm and strobe light went on at 3:30AM and stay on for an hour. Although it was a minor false alarm, it scared the living daylight out of me. Management wrote a letter of explanation under our door to explained what happened and extended the free breakfast so we could all get some extra sleep.
Whenever I travel, I usually spend the night at a Best Western Hotel and I'm always pleased with the clean rooms, friendly staff and free breakfast. The reason for my 5 stars is because of the minor inconvenience, the night of the false alarm, management comped the night which proves they do look after their guests.