The most dishonest company I have ever dealt with. I have been sued by them for accidentally taking the wrong bus (even though I was not notified of the fine for taking the wrong bus). The staff at the store was extremely rude, I've had buses break down on me, and I ended up in court.
If you reference their website they even refer to one of their previous customers as a "spoiled little prick." Really professional don't you think?
If I could give one piece of advice to anybody it would be to avoid this service at all costs. They will find every and any way to screw you over. Take Peoria Charter, Amtrak, Greyhound. AVOID THIS AT ALL COSTS.