Terrible experience! Worst customer service ever. Had a routine check up on my water heater everything was working fine but after the check up coincidently the pilot light is out and won't turn on! So they sent back the technician Ivan who kept pushing a new water heater for 1800. So I told him that if they can just fix the pilot light which cost 359 which was working fine before that. Just seems really suspicious that it breaks when they did the check up before that. So I was pretty up set I called the manager David who did not really care so the conversation went no where! We kept saying it was a coincidence. I used them for a while but after this experience I don't think I will be a customer anymore!