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http://www.openvoc.eu/poi#funnyReviews
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  • I recently bought a new Chrysler 300 from Chapman and there was an issue with the navigation system compatibility, one that became difficult to solve and for both parties to agree on. It seemed everyone got involved with this - the sales person, the finance guy, the service department, and even the general manager. They researched possible solutions, contacted corporate in Michigan, and basically spent a lot of time making things right for me. Theoretically, when you buy a car and it leaves the lot, it's all yours. The good folks at Chapman decided to make the ensuing problem theirs instead of mine. They went to bat for me, knowing that I wouldn't be pleased unless they found a solution. They came through, learned a few things in the process, and made me a happy customer. I mean how often does a general manager of a given company choose to delegate a headache to another employee or worse, sweep a problem under the carpet? All the time. But Chapman's GM, Mr. Brewer, was on top of my case the whole time and made sure I was properly treated. Integrity is important to me, and Chapman displayed it through the entire process. In the end, I highly recommend buying from them.
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