I brought in a ring to be sized last Friday, and James said that it would take 9 days! I was pleasantly surprised when they called me on Tuesday to pick it up! I will definitely do more business with this jeweler as they are service oriented, and very fair! I like when people under promise and over deliver! That is very rare today, and they were very fair too! I will definitely be back, and will tell all of my friends about the wonderful experience that I had! I trust them and trust is Everything! There are very few jewelers that you can trust today, and when you find one, you better hold on to them because they're a gem!