I don't know why it gets such low reviews, you're going to Supercuts, you have to have your expectations set correctly. It's not a high end beauty salon and it never pretended to be. I've had my hair cut here many times and I've never been disappointed. I ask to have the ends trimmed and my layers updated and I get exactly that, which is excellent. The stylists and the staff are very kind. The wait can be a bit long, but if you call ahead they let you know when to come in so you don't have to wait! I give it five stars because there's no reason I see to take away a star. They do what they advertise with affordability and kindness.