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  • They tell us 3 minutes before boarding that they have no idea how long the delay is wont update the delay I called customer service they don't know why either. Who the hell does American have them working for them untrained a bag of trash of employees. If you can provide a logically explanation to people sitting here. They haven't I spoke to the agent at the counter he just blanked stared. You need your employees to take customer service class or just fire these idiots.
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