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  • I am so severely disappointed in this office that I now have the mental backing to confirm my distrust of most medical practitioners. I've been having this sharp pain in my arm near my shoulder. Because it's my left arm, I've been a bit freaked out that it might have something to do with my heart, even though I have no chest pain. Regardless, I made an appointment for Saturday and explained my symptoms with the expectation that I could get bloodwork done. My sister, who had also been to this office, informed me that I would need to fast that day or would need to do bloodwork another day. I get to this office at 8:17 for my 9:00 appointment, fill out all the paperwork and then pay my $25.00 co-pay. The woman that brought me back to get my height, weight and blood pressure was extremely pleasant, but then I was brought back to a room where a woman named Allison came to attend to me. Straightaway, she seemed to be incredibly agitated. I went through my symptoms with her and when she gave me instructions (like when she listened to my heartbeat with her stethoscope) she was very brusque. If I had to compare the medical industry with something like customer service, I'd say that most people in the medical field should be expected or required to carry a margin of bedside manner. I had already explained to the woman before Allison that I hadn't been to a doctor in fifteen years and Allison did nothing to squash my lingering fear. She heightened it. So, after I was received by the pleasant attitude of Allison, she informed me that bloodwork wasn't done in their office on Saturdays, but she could do an X-Ray. I had already informed them that my fear was something being wrong with my heart, but you want to do an X-Ray?! I'm an administrative assistant and even I know that's wrong...and I don't want myself or my insurance to pay for pointless tests. Furthermore, had the receptionist informed me that bloodwork wasn't done on Saturdays or had there been an office sign stating such, I would have turned and walked away BEFORE paying my co-pay. So, I paid $25.00 to sit in an office, fill out paperwork for an office that just needs to shred my file and be treated like I'm nothing. Once again, thanks for this experience!!
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