They did not have the car I reserved, I had to pay more for my car. I told them I had insurance, belong to AAA and explained I had a death in my family. I just wanted to rent the car and leave right away. He said he would charge me $5 less per day. He told me where to sign and I left. I returned the car with no problems and they said they would mail me the receipt, It's been 3 days and no receipt and deposit back! After looking at my copy of the rental agreement, he charged me for roadside assistance, and never gave me that $5 off like he said! They just tell you where to sign. Terrible customer service! He took "advantage" of a grieving mother trying to get to my son!!! I am so angry, will NEVER rent from them or their partners again!!!!!!