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  • I am highly upset about the fact that I called for getting info on returning my rental. I was told that after 6pm the closest drop off location is by The Palms. Guess what I arranged my Dad to meet me there at 8pm so I can get a ride to my home. When I pulled up I noticed a sign saying there is "no after hours drop off". I got on the phone and April at McCarran was so nice she helped me out where I actually was able to drop off this rental so I ended up driving to the Westin to do so. I think it is a minimal knowledge of any rental agent to be able to tell WHERE a customer can drop off a car after this location is closed! I am highly upset about this misinformation. If you dont know the answer it is ok to place a call on hold for a moment but dont just make shit up!
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