The level of customer service is very disappointing at Enterprise. The rental company wants to charge a premium but seems to miss the mark with service and value. I had a reservation established for a scheduled time. Also, I had previously called in advance to schedule a pick up. The staff wasn't sure when they could do a pickup even though I called in advance. I certainly got the impression they weren't going to go the extra mile to accommodate. I heard a message loop around on the company phone system while they put me on hold for 15 minutes about how they will pick you up and how they will go the extra mile... The branch manager sure didn't seem very accomodating either. He just had a whole lot of attitude. They just wanted to make me wait over half an hour to get assistance. Equally important, the rental rates seem very high at Enterprise and then they want to tack on all kinds of other fees and charges and sell a bunch of extra a la carte services. It seemed exorbitant and outrageous. In any case, I ended up having to figure out my own ride to the rental car agency. At the end of rental, I had to wait on Enterprise a half hour to return the car and was told it would probably be 45 minutes for a ride. I ended up having to figure out an altertative. I sure didn't feel that my business is appreciated or valued. There was an advertisement sign in the lobby talking about, great cars, great rates and great service... I didn't feel like my experience was so great. Enterprise talks about being a family owned business that treats you like family.... If this is how they treat family I sure wouldn't want to be a member of that family.... It would be interesting to see if anything improves at Enterprise.