Last Friday I purchased 13 cupcakes for my training class at work. I get cupcakes every 8 weeks for newhires at my job. So yes, I provide free advertisement every 8 weeks to a dozen of new hires at my job. I'm part of their cupcake club, it's a joke. Supposedly every $60 you spend you get a credit. However, the past 3 times I have went they always say I wont be eligible for the credit until my next visit, mind you I have bought over a dozen every 8 weeks for almost the past year. My husband picked up the cupcakes this past Friday and was told the same thing, I wouldnt be eligible for the credit until next visit. Honestly for me it boils down to PRINCIPLE now. I have made purchases every 8 weeks and providing free advertisement. No more, in my opiniom that is just bad business. Going forward I will use The Cupcakery. I believe and expect good customer service. The cupcakes are ok, there are only 2 flavors I eat but they are close to my house and convenient which is the reason why I chose them.