Two different cars. Two different experiences. Came in with my girlfriends Honda. It was 9:55, I was told they couldn't help me until 10am. Then was ignored by 3 different people. Next day came in my S550 at 9:45. Had the door opened for me (not the door to the building, the door to my car). Was helped instantly. You guys shouldn't judge books by covers. For a company that prides themselves on not being a "dealership", it certainly feels like it.