I'm a slightly disgruntled Jeep customer after purchasing a 2005 Jeep Wrangler new and winding up in litigation because a dealership replaced a manual transmission gear box at 900 miles after new and did not put any gear oil in the Jeep. When we purchase our 2008 during the darkest hour in the car business we were excited to have lifetime powertrain coverage offered by mfg and have life time service contract offered by mfg.
Fast forward 8 years and dealers everywhere are hung on problematic vehicles with these lifetime warranties.
Diehl of Robinson and Bob Wolford service manager have been instrumental in getting over $7500 of covered repairs done to our 2008 Jeep over the last 2-3 years.
The people make the dealership. So it's instrumental in making sure that the right people continue to fight the battles for the customers.
Thanks very much
Aaron Sworden
Collision and Automotive Industry Consultant.