Called to see if they could replace the air filter in my car, gave them the info for my car and they told me that they could do it. Well, when I get there they had to look up what kind of filter it needed and then took 10 minutes trying to find it. They then quoted a price. I looked at the filter and immediately knew it was the wrong one. I told them as much, and they looked at me dumbfounded and asked what I meant. So I opened the hood and showed them, they told me they had never seen that kind of filter setup. Then told me it had to be aftermarket and only the dealership would be able to do it. My car is factory standard everything. No bells, no whistles. Turned out they were looking at the wrong engine type when they looked it up. I thought that these guys were mechanics... Kinda shocking that they don't know their way around a car.