I came in with my mother yesterday morning for breakfast. We both ordered the Grand Slam with different items. I ordered mine with Pancakes, Hashbrowns, Sausage Links and Bacon. I took a bite of the hashbrowns and they were cold and undercooked. I sent them back and asked the waitress to just bring me fruit because I didn't want them to just be reheated. I then placed the butter that comes with the pancakes on and between the pancakes and it never melted. The pancakes were cold and had clearly been previously cooked and sitting out. I was very disappointed with the meal and when I told the cashier, she just said, "Oh, Sorry". When I asked to speak to the manager, the cashier told me that he was cooking and I would have to wait. When I looked in the kitchen, He Was There, being the cool.
The only bright spot in the whole ordeal, was the Cashier. She was really accommodating and she always came back to check on us with a smile.