If there were an option for NO STARS I would have chosen that. I ordered short ribs, well I got a container filled with 3/4 rice, no macaroni salad and 3 Kalbi ribs that were cooked to death, burnt and I could not eat them. I returned the food and the cashier would not refund my money, she told me it was too bad if I did not like the food. After a somewhat heated debate and me reminding them of their previous run-ins with the health department, she opened the drawer and handed me $11.00 out to the $11.85 and told me never to come back. What awesome customer service. Don't worry, I will never ever go back to L and L again.