I've been to the Phoenix location several times - it has been great. This Gilbert location was not good - food, service, wait time, etc. It ruined our day because this was the first time I was taking my mother and father there.
Good points - appetizers came out hot and fast; gizzards are still awesome!
We waited a VERY long time for our food. We asked our server because we noticed that we ordered before other tables that were getting their food. First she said that she checked, and actually the other table's ticket went in before ours. Then after another LONG while, she said it was because we ordered food other than chicken, which is made constantly. Two different excuses equals bad kitchen management and bad expediting.
Our food finally came out. The chicken we did order came out warmish and dry as a bone. Made fresh constantly our server said, and still our was old. So I told her "This is made fresh - I don't think so." Then she brought out more chicken which was amazingly hot and juicy...but lacked any flavor whatsoever. I ate my collared greens and mac n' cheese - not a g good lunch :(
My father couldn't even eat his red velvet pancakes because they came out soooooooo dry. He sent them back and didn't even both to get anything else.
The kool aid was also nasty - I think somebody was shoveling the powder mix into the glass - it was undrinkable. So I got water instead. Too bad our server wasn't around to refill it very often. She wouldn't bring me a pitcher of water either!! Why not?!
I don't know if it is just this location, or if Lolo's is going downhill in general, but I will DEFINITELY NOT be back to this location. As far as I'm concerned, they owe me my lunch tab back. What a rip-off!!!!